RATES AND DELIVERY TIMES:
|Zones||Delivery times||Rates||Free shipping|
|Barcelona||Before 12:00 the same day, then the next day.||From € 1.95||Purchases over € 40|
|Peninsula (not islands)||Shipments in 72h * working days (Monday to Friday)||3,95€||Purchases over € 40|
|Europe||Shipments between 3 - 7 business days (Monday to Friday)||6,95€||Purchases over € 100|
|UK||Shipments between 3 - 7 business days (Monday to Friday)||9,95€||Purchases over € 110|
|Other countries||Between 1 - 2 working weeks (Monday to Friday)||14,95€||Purchases over € 120|
The collection in store is in 24h-72h. You will receive a confirmation email when the order is ready.
* Shipments made after 12:00 will be prepared the next day.
- We do not ship to the Canary Islands, Ceuta, Melilla and Gibraltar. If you are interested, contact: firstname.lastname@example.org
1. SHIPMENTS WITHIN AND OUTSIDE THE EUROPEAN UNION
All orders within the EU and the Canary Islands, Ceuta, Melilla, Andorra and Gibraltar may be subject to additional fees and customs taxes. These fees are calculated by the customs authorities. Unfortunately we have no control over these fees and we cannot estimate the cost it will incur, as each customs policy and fees vary by country.
We do our best to include the necessary documentation and any other requirements of the local authorities for delivery at destination. For this reason, we may need some personal information (ID number, passport or driver's license) for international documentation.
For any questions you can contact our team by writing to our mail email@example.com.
RETURNS & EXCHANGES
If you are not satisfied with your order, you can make changes. Before sending us the package with these items, send us an email so that we can make the reservation with the new products you want.
In this case, you will have to take charge of the postage back to our warehouse, and the shipping cost to your home with the new items. You can hire the transport company that you prefer.
If you are not satisfied with your order and you cannot find another piece that satisfies you to make the change, you can make the return. In this case, you will have to pay the shipping costs to our warehouse.
When we receive the shipment we will contact you and you will receive the return amount by the same means that you made the purchase.
Changes and returns will have to be made within a period of 15 days.
The user must bear in mind that some colors or shapes of our articles may vary slightly compared to the images that you will find in our eShop.
For changes or returns, the customer has a maximum period of 15 calendar days to exercise their right of withdrawal, from the receipt of the order, only for purchases made on dlirioshop.com. The product may be returned by any means, and that it establishes that the right of withdrawal has been exercised within the established period (either through the seal of the courier company used for the return, or the date of the certified mail)
In the reshipment, the proof of purchase must be included and a note with the reason for the return may be attached. The return shipping costs are paid by the consumer.
Dlirio will not receive packages with postage due.
Our address is the following:
C / VERDI 11
The reception process can take up to 2 weeks. We will inform you as soon as we refund the money or when we send you the new shipment.
When we verify that the returned material is in good condition and the payment confirmed, Dlirio will refund the amount of the item, although the costs corresponding to the initial shipment will not be refunded, even if they were free in the first place. moment for the customer.
The product must be in the same condition as it was delivered and must keep documentation, accessories, and, if possible, its original packaging and label.